Failure to review archaic, redundant and incongruous rules, policies and procedures and to initiate simple, workable systemic changes is another cause for grievance generation. The style of architecture used in Secretariat Building is unique to Raisina Hill. State your identity and postal address, e-mail address and telephone number. The role of Department of Administrative Reforms and Public Grievances consists primarily to undertake such citizen-centric initiatives in the fields of administration reforms and public grievances in the Government so as to enable the Government machinery to deliver quality public services to the citizen in a hassle-free manner and eliminate the causes of grievance. The Directors of Grievances be the nodal officers for such purpose. The Department takes up only those cases wherein any policy issue is involved. Composition,Authorised strength and the Scale of pay.
Ministry of Information and Broadcasting. The position is generally held by the prime minister, but sometimes it has been held by other senior members of the cabinet, such as. In 1970, on the basis of the recommendations of the , the Department of Personnel was set up in the Cabinet Secretariat. The role of Department of Administrative Reforms and Public Grievances consists primarily to undertake such citizen-centric initiatives in the fields of administration reforms and public grievances in the Government so as to enable the Government machinery to deliver quality public services to the citizen in a hassle-free manner and eliminate the causes of grievance. Recommendations made in the studies should be implemented by December of that year so as to bring systemic changes and remove the Causes of grievances.
To achieve this objective, India needs a public service which is capable, innovative and forward looking. Another feature of the building is a dome-like structure known as the , a design unique to India, used in ancient times to give relief to travellers by providing shade from the hot Indian sun. In most Ministries, Departments and Organisations, the mechanism of Director of Grievances is not functioning as per the mandate prescribed. The analysis should be conducted in the month of April every year and studies of identified grievance prone areas be undertaken. There are primarily two designated nodal agencies in the Central Government handling these grievances. Department of Company Affairs 6. The role and functions of Directors of Grievances are given in Department of Administrative Reforms and Public Grievances O.
When any policy is made in the Cabinet Secretariat there must be signature of Prime Minister and Cabinet Secretary of India. The Directorate shall function with effect from April 1, 1988. In addition, consider feasibility of prescribing specific penalty clauses for such failures. It is also observed that the time norms set by Departments for providing services were not being adhered to in many cases. At this stage, Office of the Director of Grievances shall go through the representations and come to a prima-facie view regarding the gravity of the matter involved and decide whether it shall monitor the case or allow down-the-line functionaries to independently deal with it. Department of Personnel and Training,.
It was set up in Cabinet Secretariat in June 2013. This Directorate entertains grievances from the public. Cabinet Secretary is the administrative head of the Cabinet Secretariat. Even the redress of a grievance, that arose on account of delay, is also delayed as is revealed by the analysis of grievances according to which on a average six months are taken to redress a grievance. I dated the 25th March 1988, it is hereby notified that the Directorate of Public Grievances shall deal with grievances in respect of the following Ministries and Departments in addition to those mentioned in Paragraph 3 vi of the said Resolution: i Ministry of Surface Transport.
Constitution of Departmental Promotion Committee. Recommendations made in the studies should be implemented by December of that year so as to bring systemic changes and remove the cause of grievances. In 1973, the two departments were merged to form a Department of Personnel and Administrative Reforms in the Cabinet Secretariat. The Department receives a large number of grievances which are sent to the concerned Govt. The jurisdiction of the Directorate of Public Grievances is hereby extended to Ministry of Tourism.
I : Reference para 3 vi of this Secretariat Resolution of even number dated 25. These factors need to be tackled properly through systematic changes. Directors of Grievances should monitor and follow up at least 3 to 5 percent of grievances received to enable them to assess the efficacy of grievance redress mechanism. Focus Areas In this context, it is the need of the time that the Government should review its pledge of providing hassle-free public services to the citizens by focusing on systemic changes to minimize the grievances in Government domain. Governance in India 2nd ed. In addition, consider feasibility of prescribing specific penalty clauses for such failures.
At a minimum, this means that an officer superior, to the one who delayed taking the original decision or took the original decision that is cause for grievance, should actually examine the case as well as the reply, intended to be sent to the grievance holder. The time frame in which a reply will be sent should also be indicated. The Cabinet Secretary ranks 11th on the. In such instances special efforts, to be suo moto disclosed when reports are called, should be made. Usually, though not always, the ministry is headed by the , with a minister of state reporting to him. The terms 'North Block' and 'South Block' are often used to refer to the Ministry of Finance and the Ministry of External Affairs respectively. It is also observed that the time norms set by Departments for providing services were not being adhered to in many cases.
This shall be a centralised cadre to be controlled by the Central Government in Department of Personnel and Training. It provides online grievance redress services through. In fact, the grievance redress mechanism of an organization is the gauge to measure its efficiency and effectiveness as it provides important feedback on the working of the administration. However the pensioners of Ministries of Railways and Defence are governed by their respective pension rules. There is an inertia to review decisions taken by down-the-line functionaries.