We conducted research on downward communication in organizations, which is mostly the dominant communication flow method being used throughout many organizations. Avoid offending or attacking the person, just focus on the performance that needs to be improved. Article Junction is an online blog of Sandeep Patil. Beside this, managers also exchange relevant information to their subordinates through meetings, conferences, lectures etc. Specialization is a problem that occurs when there is a lack of uniform knowledge or vocabulary within or between departments. We now use understanding-listening as a specific technique primarily in interviewing candidates for employment. Because of these power dynamics, the potential for miscommunication is high.
In other words, messages and orders start at the upper levels of the organizational hierarchy and move down toward the bottom levels. Downward Communication — Giving Recognition Giving recognition needs to be an ongoing activity. Work environments contain a diversity of personality types and different styles of digesting communications. In summary, the points are: 1. The supervisors deliver a copy to their employees to insert in their personal handbooks.
Disadvantages Downward communication is not without disadvantages, including the following: Distortion Ever played the grapevine game? The different types of communication are verbal, non-verbal, written and visual. On some occasions, our employees are willing, when requested by the program coordinator, to forgo their anonymity to get a problem solved. Image credits © Manoj Patil. Methods of downward communication Both written and oral methods are used in transmitting messages of downward communication. The method used by us in order to gather the data is very common i. This is where employees initiate interaction with executives and managers. Instead of looking for suggestions or in addition to , the question box provides an opportunity for employees to ask questions or request information.
Research Findings According to the survey 40% participants agree and 5% strongly agree that most of the information they receive comes from upper management mainly from their managers. It further allows the coordinator to determine how to handle sensitive personal situations. However, there are some known issues with downward communication. All downward and take place in a framework of authority and power of one person a manager over another an employee. A good example of the range and effectiveness of task teams is the activities of the Northampton, Massachusetts team. This is no longer the case.
Mainly the multi-national organizations and foreign organizations should also be included in the research. Different individuals and groups have differing communications needs, and these needs shift as circumstances change. In the workplace, directives from managers to employees are the most basic form of downward communication. The best solution is to establish a good balance of two-way communications by deliberately improving upward communications. Coordination: This crosswise communication serves the important purpose of coordination through informal meetings, formal conferences, lunch hour meetings, general notices etc. It is based on the assumption that the people working at higher levels have the authority to communicate to the people working at lower levels.
It can reach large amounts of people at one time. We disagree with the literature review as our research shows that the problem with downward communication are lesser but these still matter. A Sense of belonging In downward communication, the employees carry a strong feeling of participation in the management of the organization. When discussing adequacy, there are two possible extremes that managers could swing to: communication under load and communication overload. It is a means of information sharing It can also be used for resolving conflicts of a department with other department or conflicts within a department.
I shall also publish review articles on latest movies, documentaries, gadgets, products, services, so on. The way we feel and talk about our group may determine the way we act. For example, most meetings in organizations end with the meeting leader asking if anyone has any questions. So, management that incorporates a routine downward communication strategy has the right idea. Lowers morale Given the time communication takes and the problem with distorted messages, downward communications can have a negative impact on organizational morale.
Upper management should also make an effort to implement any plans given and give credit to the person who made the suggestion. You need to let the employee know what behavior and performance needs to be repeated or increased. Upward Communication is the means by which managers collect from employees the data needed to make sound decisions. While downward communication may sometimes invite a response, it is usually one-directional rather than reciprocal—the higher-level communicator does not invite or expect a response from the lower-level recipient. Whether it is a suggestion feed on status. There is verbal and non-verbal communication. They are also to be encouraged to express their views on whether the management practices help their job performance or interfere with it.